Return Policy

Thank you for shopping with

PENTHAR INTERNATIONAL LTD

. We want you to love your purchase, and we’re committed to providing a smooth and reliable return experience.

30-Day Return Guarantee

We accept returns within 30 days of delivery. If you’re not satisfied with your order, you may request a return for a refund or exchange.

To qualify for a return, the item must be:

  • Unused and in the same condition you received it

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods

  • Intimate or sanitary products

  • Gift cards

  • Sale or clearance items (if stated as final sale)

If an item is not eligible for return, it will be clearly noted on the product page.

Damaged or Incorrect Items

If you received a defective, damaged, or wrong item, please contact us immediately.
We will send a replacement or issue a refund at no cost to you.

👉 Email our support team: support@pentharint.co.uk


(You can update the email if needed.)

Please include photos of the issue to speed up processing.

Return Process

1. Submit a Return Request

Contact us with your order number and reason for return.

2. Receive Return Instructions

Our team will provide the return address and steps to follow.

3. Ship Your Item

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

4. Refund Issued

Once we receive and inspect the item, your refund will be processed back to your original payment method.

Refund processing time: 3–7 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account

  2. Contact your credit card provider

  3. If you still need help, email us

We’re here to assist you.

Exchanges

We offer exchanges for:

  • Wrong size

  • Wrong color

  • Defective or damaged items

Contact us to arrange an exchange.

Order Cancellations

Orders can be canceled within 12 hours of purchase.
If your order has already shipped, it cannot be canceled.

Contact Us

For all return questions or concerns:
📧 support@pentharint.co.uk

We’re happy to help and want you to enjoy a smooth shopping experience with PENTHAR.