📦 Shipping Policy

Welcome to

PENTHAR INTERNATIONAL LTD

. We aim to provide fast, reliable, and affordable shipping for all our customers.

Processing Time

Orders are processed within 1–3 business days.
During high-volume periods (holidays, sales), processing may take an additional 1–2 days.

Shipping Time

Shipping times vary based on your location:

United Kingdom: 5–10 business days
United States & Canada: 7–15 business days
Europe: 6–12 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 10–20 business days

These are estimated times and may vary due to customs, weather, or logistics delays.

Shipping Fees

Shipping costs are calculated at checkout based on your location and order weight.
From time to time, we may offer free shipping promotions.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Tracking information may take 1–3 days to update.

Wrong Address Disclaimer

Please double-check your address before completing your order.
We cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, contact us at
📧 support@penthar.com
We will assist you in resolving the issue promptly.

🔒 Privacy Policy

This Privacy Policy describes how PENTHAR (“we”, “us”, or “our”) collects, uses, and protects your personal information.

Information We Collect

We collect the following information when you shop with us:

Name
Email address
Shipping & billing address
Payment information (securely processed by payment providers)
Device information (IP address, browser type, etc.)
Order history

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Improve our products and website
Send order updates
Prevent fraud
Personalize your shopping experience

We do not sell your information to third parties.

Cookies & Tracking Technologies

We use cookies to:

Improve site performance
Remember your preferences
Analyze website traffic

You may disable cookies in your browser settings.

Data Security

We use industry-standard security measures, including encryption, to protect your personal data.

Third-Party Services

We use trusted partners (Shopify, payment processors, shipping carriers).
These providers only access necessary information to perform their services.

Your Rights

You may request:

Access to your data
Correction or deletion
Opt-out of marketing

Contact Us

For privacy questions:
📧 support@pentharint.co.uk